Your privacy is critically important to us. This Privacy Policy outlines how EatFit collects, uses, maintains, and discloses information collected from users of the www.eatfitsa.com website. This privacy policy applies to the Site and all products and services offered by Eatfitsa.
1. Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for You to access our Service or parts of our Service.
- Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Erica Jankovich TA EatFit, 5 Cape Canary Close, Steenberg Estate, Cape Town.
- Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
- Country refers to: South Africa
- Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to the Website.
- Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- Website refers to EatFit, accessible from www.eatfitsa.com
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- Information We Collect
We gather information to provide and improve our self-help dietary tools and resources. This may include:
- Personal Identification Information: When you register, subscribe, complete assessments, or interact with our Service, we may collect your name, email address, and other contact details.
- Health and Dietary Information: To offer personalized self-help guidance, we may ask for information about your current dietary habits, health goals, medical history (e.g., allergies, conditions relevant to diet), lifestyle, and progress within the program. You provide this information voluntarily.
- Technical and Usage Information: We automatically collect non-personal data about your interactions with our Service, such as your IP address, browser type, operating system, pages viewed, time spent on the Service, and navigation paths. This helps us understand how the Service is used and improve its functionality.
- Payment Information: If you make purchases, we collect necessary payment details (e.g., credit card information). This is processed securely via our third-party payment processor, and we do not store sensitive payment card data on our servers.
- How We Use Collected Information
Eatfitsa may collect and use Users’ personal information for the following purposes:
- To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site: We may use feedback you provide to improve our products and services.
- To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
- For health-related services: When applicable, we collect and use health-related information to provide the specific healthcare services offered on our Site, such as appointment scheduling, telehealth consultations, or access to medical records. This information is handled with the utmost confidentiality and in compliance with relevant health privacy regulations (e.g., HIPAA in the US, POPIA in South Africa, GDPR in Europe, etc., depending on your target audience).
- How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.
- Sharing Your Personal Information
We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
For healthcare information specifically, we will only share your information as permitted or required by law, such as with your healthcare providers for treatment purposes, for payment activities, or for healthcare operations, or with your explicit consent.
- Changes to This Privacy Policy
EatFit has the discretion to update this privacy policy at any time. When we do, we will revise the “last updated” date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
- Your Acceptance of These Terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
- Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: